Privacy Policy

Welcome to Nova Solution ("Nova Solution," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and digital services.

1. About Nova Solution

Nova Solution is a digital solutions platform offering services including:

• Virtual Numbers
• SMS and OTP Services
• Social Media Boosting Services
• Data and Airtime Purchases
• Utility Bill Payments
• Cable TV Subscriptions
• Digital Account Services
• Referral and Rewards Programs
• Other Digital Products and Solutions

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Username and Password
• Billing and Payment Information
• Government-Issued Identification (where required)
• Transaction History
• Referral Information

2.2 Automatically Collected Information

When you use our platform, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Location Information
• Usage Activity and Logs
• Cookies and Tracking Data

2.3 Payment Information

Payments are processed through secure third-party payment providers. Nova Solution does not store complete debit or credit card information on its servers.

3. How We Use Your Information

We use your information to:

• Provide and manage services
• Process payments and transactions
• Verify accounts and prevent fraud
• Deliver digital products and services
• Improve platform functionality and user experience
• Send service updates and notifications
• Respond to customer support requests
• Comply with legal and regulatory obligations
• Monitor suspicious or prohibited activities

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyze traffic and usage patterns
• Personalize user experiences
• Enhance platform security

Users may disable cookies through browser settings; however, certain platform features may become unavailable.

5. Sharing of Information

Nova Solution does not sell user personal information.

We may share information with:

• Payment Processors
• Telecommunications Providers
• Digital Service Providers
• Analytics and Security Partners
• Regulatory Authorities where legally required
• Fraud Prevention and Compliance Agencies

All third-party providers are expected to maintain appropriate security and confidentiality measures.

6. Data Security

We implement reasonable technical and organizational safeguards, including:

• SSL Encryption
• Secure Authentication Systems
• Access Control Measures
• Fraud Detection and Monitoring
• Secure Payment Integrations

While we strive to protect your information, no online system can guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Deliver services
• Maintain transaction records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements and policies

Certain information may be retained after account closure for compliance and fraud prevention purposes.

8. User Responsibilities

Users are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• Providing accurate information
• Using services lawfully
• Avoiding fraudulent or abusive activities

Users must not use Nova Solution services for:

• Illegal verification activities
• Spam or harassment
• Fraudulent transactions
• Unauthorized account access
• Money laundering or cybercrime
• Violating third-party platform policies

9. Third-Party Services

Nova Solution may integrate with or link to third-party platforms and providers.

We are not responsible for the privacy practices, security measures, or content of external services. Users are encouraged to review third-party privacy policies before using those services.

10. Children's Privacy

Nova Solution services are intended only for individuals aged 18 years and above.

We do not knowingly collect personal information from minors.

11. International Users

By using our services, you acknowledge that your information may be transferred, processed, and stored in countries outside your country of residence where our service providers operate.

12. Your Rights

Depending on applicable laws, users may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent
• Object to certain processing activities
• Request account closure

To exercise these rights, please contact our support team.

13. Account Suspension and Fraud Prevention

Nova Solution reserves the right to:

• Suspend accounts
• Restrict transactions
• Reverse suspicious activities where permitted
• Request additional verification
• Report unlawful activities to relevant authorities

These actions may occur where suspicious, fraudulent, abusive, or prohibited activity is detected.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on our website with a revised effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related inquiries, complaints, or support:

Nova Solution
Website: https://novasolution.ng
Email: novasolutionng@gmail.com
Support Center: Available through the platform dashboard and support channels.

16. Consent

By registering an account, accessing the Platform, or using Nova Solution services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.